While you never anticipate a hard drive failure, sometimes the unexpected occurs. Dell’s Hard Drive Data Recovery Service1 gives customers of all sizes – from small businesses to large public companies and government agencies – the opportunity to recover data from a failed hard drive. The Hard Drive Data Recovery Service includes:
  • Attempted data recovery from a failed hard drive in dust-free clean room environments if necessary where they are carefully dismounted, examined and processed while the system is in warranty
  • Use of a dust-free clean room environment when necessary to rebuild the drive in order to recover data.
  • Multiple options for customers to receive recovered data. Options include a USB key or USB hard drive.
  • Access to the Dell Data Protection portal, a secure, password-protected online resource used to monitor the status of your data recovery.
Supported Products: This Service is available for hard drives on select Dell PowerEdge™, OptiPlex™, Dell Precision™, Latitude™ and Vostro™ computer systems while under warranty. Hard Drive Data Recovery Service is not available for RAID hard drives.

What Cause Hard Drive Failure
The list of incidents causing hard drives to fail and lose data is not limited, but some of the main causes include power surges, and viruses. With Dell’s Hard Drive Data Recovery Service, it is our goal to attempt to recover data from a failed hard drive no matter what happened to it.

How To Get It
Simply call Dell technical support when experiencing a problem or suspecting a hard drive failure. You’ll receive troubleshooting and telephone-based support and if the Dell technician determines that the hard drive has experienced a problem that is covered by Dell’s Limited Hardware Warranty2, Dell will ship a replacement hard drive to you in accordance with your service level agreement (for example, 4-hour or nextbusiness- day delivery). Once you’ve sent your failed hard drive to Dell’s Data Protection Services’ lab, any recovered data will be returned to you as quickly as possible.